Support
How can we help?
A question about Oil Game Story, something that looks wrong, or an idea for the game: write to us and we will write back.
Email support
We aim to reply within 2 business days. If something went wrong, say what you were doing and which iPhone or iPad you have.
Frequently asked questions
Does the game need the internet?
No. Oil Game Story plays entirely on your device. It does not connect to anything while you play.
Where is my company saved?
On your iPhone or iPad, by itself, every few months of game time and whenever you put the game away. There is no account. Deleting the app deletes the saved company, unless your device’s own backup holds a copy.
Can I move my company to a new phone?
The game has no account to carry it. A company comes across with the rest of your apps when you move to a new device from a backup.
How do I turn the music or the sounds down?
In the game, open the Office, then Settings, then Sound and feel. Music, field sounds and effects each have Off, Soft and Full. The game also follows your iPhone’s ring and silent switch, and it never stops music you already have playing.
Is the history real?
The price of oil and gas and the great turns of the industry follow the real record. The companies, the people and the wells are invented, and every rival in the game is a parody. It is a game, not a history book, and nothing in it is advice about money.
I found a mistake in the oil patch.
Please tell us. The game tries to use the industry’s own words and to get its history right, and it will be corrected.
How do purchases and refunds work?
Anything bought in the game is sold by Apple through the App Store. Apple handles billing and refunds: ask for one at reportaproblem.apple.com.
Privacy requests
The game collects nothing about you, so there is usually nothing to ask for. If you have written to us and want your emails deleted, say so and we will. Our Privacy Policy has the detail.